As identity rapidly becomes recognised as a critical component of the enterprise’s cybersecurity strategy, the importance of robust Identity Governance and Administration (IGA) solutions continues to grow. Whilst critical, effective IGA implementation isn’t just about selecting the right technology – it’s about learning from those who’ve gone before, as successful implementation often proves to be the greater challenge.
The latest Gartner® research report, “Peer Lessons Learned for Identity Governance and Administration Solution Implementation,” delivers actionable insights drawn from 380 peer reviews on Gartner Peer Insights™. This user-led report talks about both successes and missteps, giving security and risk management (SRM) leaders a candid, practical roadmap to IGA deployment.
Backed by real-world experiences across industries, we feel this research provides a peer-informed perspective to complement expert analysis, helping organisations improve security posture, streamline compliance, and realise faster time to value.
Our Key takeaways from Identity Governance Administration Implementations based on insights from real users across sectors
Engage Business and IT Early – Involve cross-functional teams to align Identity Governance (IGA) requirements with business goals. Failing to do so can lead to costly rework or limited adoption.
Validate with Proofs of Concept (POCs) – Use detailed use cases and test environments to uncover integration challenges, assess automation capabilities, and collect end-user feedback before committing to a vendor.
Clean Your Data, Eliminate Legacy Gaps – Poor data quality and unaddressed legacy issues can derail even the best-planned implementations. Standardising policies and processes early is essential for success.
Look to Specialists for implementation – Avoid disruptions by hiring IAM (identity and access management) specialists like Condatis, in order to ensure a seamless and optimised implementation. By leaning on experts who understand the nuances of identity systems and integration, organisations can reduce risk, avoid over-customisation, and accelerate time-to-value. Trusted advisors can also help shape phased rollout strategies, simplify onboarding, and future-proof the solution for long-term success.
Invest in Training and Change Management – Empower users and administrators with targeted training to maximise solution ROI and reduce dependency on external resources.
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Disclaimer: Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences and should not be construed as statements of fact. Gartner does not endorse any vendor, product, or service depicted in its publications and disclaims all warranties, express or implied. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates. All rights reserved.
Source: Gartner, Peer Lessons Learned for Identity Governance and Administration Solution Implementation. 28 February 2025.GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.