Identity and Access Management doesn’t stand still, and neither can the services that depend on it. Our Tailored Managed Services and Support packages give organisations the confidence that their Microsoft Entra identity estate is being actively monitored, supported, and evolved in line with changing business needs, security threats, and regulatory expectations.
We take on the operational heavy lifting, so your teams can focus on delivering value, knowing expert identity support is always on hand.
Managed identity, designed around your organisation
We recognise that every organisation operates differently. Our managed services are built to fit your operating model, risk appetite, and service criticality, whether you require continuous support, structured oversight, or enhanced cover during periods of change.
As a Microsoft Solutions Partner with long‑standing relationships across Microsoft’s identity engineering teams, we bring early insight into upcoming features, private previews, and architectural changes. This allows us to act not just as a support provider, but as an informed identity partner, helping you assess suitability, plan adoption, and reduce risk ahead of change.
Tailored Managed and Support Services
Support can be provided flexibly, on demand, or through a retainer‑based managed service, depending on your needs.
Call-Off Contract
Perfect for on-demand support, enhancements, or advisory services. Access our experts within a pre-agreed time and budget – perfect for when you need help, but not a fixed contract.
Hypercare Support
Recommended for the immediate post go-live period or during high-impact changes. Hypercare ensures rapid response times, quick issue resolution, and extra reassurance while your teams adapt to new tools and processes – with optional out-of-hours coverage for added peace of mind.
SLA-Backed, ITIL-Aligned Support (UK Office Hours)
Structured support during UK business hours, underpinned by defined service levels and ITIL best practices. This is a reliable choice for ongoing incident management and steady-state operations.
SLA-Backed, ITIL-Aligned Support (24Ă—7)
Designed for global organisations or mission-critical services, we provide round-the-clock coverage in partnership with trusted support partners. Stay confident knowing expert help is always available, no matter where or when an issue arises, to ensure high availability and fast incident resolution.
Identity Centre of Excellence (CoE)
Condatis establishes or supports an Identity Centre of Excellence to provide architectural authority, governance and delivery oversight. The CoE enforces standards, clarifies decision rights and embeds specialist capability, ensuring identity change is delivered consistently, safely and at pace without reliance on ad hoc projects.
Operate your identity platform with confidence
Whether you need full managed services, enhanced support during change, or flexible access to trusted identity expertise, we can tailor a package to suit your organisation.
Customer Success
Learn more about Tailored Managed Services
Get in touch
Identity and Access Management doesn’t stand still, and neither can the services that depend on it. Our Tailored Managed Services and Support packages give organisations the confidence that their Microsoft Entra identity estate is being actively monitored, supported, and evolved in line with changing business needs, security threats, and regulatory expectations.
We take on the operational heavy lifting, so your teams can focus on delivering value, knowing expert identity support is always on hand.
Managed identity, designed around your organisation
We recognise that every organisation operates differently. Our managed services are built to fit your operating model, risk appetite, and service criticality, whether you require continuous support, structured oversight, or enhanced cover during periods of change.
As a Microsoft Solutions Partner with long‑standing relationships across Microsoft’s identity engineering teams, we bring early insight into upcoming features, private previews, and architectural changes. This allows us to act not just as a support provider, but as an informed identity partner, helping you assess suitability, plan adoption, and reduce risk ahead of change.
Tailored Managed and Support Services
Support can be provided flexibly, on demand, or through a retainer‑based managed service, depending on your needs.
Call-Off Contract
Perfect for on-demand support, enhancements, or advisory services. Access our experts within a pre-agreed time and budget – perfect for when you need help, but not a fixed contract.
Hypercare Support
Recommended for the immediate post go-live period or during high-impact changes. Hypercare ensures rapid response times, quick issue resolution, and extra reassurance while your teams adapt to new tools and processes – with optional out-of-hours coverage for added peace of mind.
SLA-Backed, ITIL-Aligned Support (UK Office Hours)
Structured support during UK business hours, underpinned by defined service levels and ITIL best practices. This is a reliable choice for ongoing incident management and steady-state operations.
SLA-Backed, ITIL-Aligned Support (24Ă—7)
Designed for global organisations or mission-critical services, we provide round-the-clock coverage in partnership with trusted support partners. Stay confident knowing expert help is always available, no matter where or when an issue arises, to ensure high availability and fast incident resolution.
Identity Centre of Excellence (CoE)
Condatis establishes or supports an Identity Centre of Excellence to provide architectural authority, governance and delivery oversight. The CoE enforces standards, clarifies decision rights and embeds specialist capability, ensuring identity change is delivered consistently, safely and at pace without reliance on ad hoc projects.
Operate your identity platform with confidence
Whether you need full managed services, enhanced support during change, or flexible access to trusted identity expertise, we can tailor a package to suit your organisation.
Learn more about Tailored Managed Services
Get in touch
Protecting organisations, connecting people.
Condatis is your partner in Identity and Access Management