Offer your citizens a world-class digital experience
Getting citizen identity right means making digital services available without unnecessary barriers to access.
Our solutions are:
- Accessible – working whatever devices citizens are using, and help people with visual or auditory problems
- Simple – more straightforward than paper forms or visiting an office
- Consistent – so people can understand what they are doing and why
- Available – so citizens can use these services when they need to, without worrying about office opening times
What does a great citizen identity solution look like?
Imagine this: David and Mary have recently moved in together, and they realise that their council tax bill will need to be updated. On the website of their local council they are able to easily create an account, using credentials of a social media account. Although this account gives them access to a profile page, where they can update some of their details, their account is not validated yet, and they don’t have access to their records.
In order for her details to be validated, Mary first verifies that her email address belongs to her, by clicking a link in the email. She then supplies the login credentials of an independent identity provider (IDP) that has already verified her details. With her verified account, Mary is able to update her council tax details. As David doesn’t have access to an identity provider, he takes his passport to the council offices, where a member of staff manually vouches for his identity. David only needs to do this once; next time he logs on to the council website, he has a verified account.
Customer success story
- Scottish Government
Working with Scottish government we have created a digital identity platform – an integration layer enabling rapid and straightforward “wiring-up” of digital services with identity providers to providing service access to citizens.