Customer and partner digital identity is the foundation that lets organisations engage directly with their market, manage risk and evolve.
A trusted identity foundation that allows organisations to engage directly with citizens, customers and partners. The focus is on outcomes: trust, resilience and scale. Technology is chosen to fit the business and its ecosystem.
Designing the right customer and partner identity platform
Microsoft External ID
Microsoft External ID provides a modern external identity capability within Microsoft Entra. It aligns external identities with the same policy, governance and risk control model used across Microsoft Entra.
We use External ID where it best supports the required outcomes:
- Lower risk through consistent identity controls and clear trust boundaries.
- Simpler operations by reducing identity fragmentation.
- Future readiness for AI enabled services and automation.
Design starts with business intent, not features. Identity decisions are made to support growth, resilience and regulatory confidence.
Azure AD B2C
Many organisations rely on Azure AD B2C for critical customer and partner journeys. Condatis supports these environments and improves security, reliability and operability where required. As Azure AD B2C moves towards end of life, we help organisations plan a transition to External ID that aligns with business outcomes and avoids unnecessary disruption.
B2C is often embedded in revenue generating systems. Rather than forcing change, we:
- Simplify and stabilise existing estates.
- Reduce accumulated risk and friction.
- Define a clear path to External ID when appropriate.
This protects current outcomes while keeping future options open.
Migration when the time is right
Customer identity is often a critical part of infrastructure and a direct driver of revenue. Change must be deliberate, well timed and low risk.
Azure AD B2C remains a strong platform for many organisations and continues to support critical customer and partner journeys today. With Azure AD B2C moving towards end of life, organisations are planning transitions to External ID in a way that aligns with their business outcomes, taking advantage of a more unified Entra model and closer alignment with their future architecture.
Condatis works with B2C customers to identify when this shift creates real value and how to approach it safely. Moves are planned, phased and aligned to business priorities, ensuring continuity while enabling progress.
Many organisations are actively considering Microsoft Entra as a strategic platform for customer and partner identity. Moving from other vendors is often driven by the desire for a more integrated, policy driven approach that aligns identity with the wider Microsoft ecosystem.
These programmes typically focus on simplification, improved security and long term consistency, using External ID where it best supports the target outcomes and future direction.
Regardless of the migration path, Condatis approaches identity change as a business change programme, not a technical swap. This ensures decisions are driven by outcomes, risk and operating impact.
The result is a controlled transition that maintains trust and aligns identity capability with where the organisation is heading.
Our approach
We design, deploy and operate Microsoft customer and partner identity platforms across their full lifecycle, from initial architecture through to day to day operation and continuous improvement.
We start with the desired business outcome, assess the current identity estate and design a path that balances risk, effort and timing.
Our credibility comes from experience. Condatis teams have designed and operated identity platforms that underpin revenue critical and citizen facing services, and we remain accountable from design through operation. Identity is treated as a living control plane, aligned to how the organisation operates and evolves.
Start the conversation
If you’re assessing how to govern agent identities as AI and automation accelerate, or want to understand how Microsoft Entra Agent ID fits into your wider identity strategy, we’d welcome a conversation.
Condatis works with organisations to define clear guardrails, establish accountability, and apply identity‑led governance that stands up to executive and regulatory scrutiny.
Contact us to discuss how identity can become your control plane for agents.
Get in touch
Customer and partner digital identity is the foundation that lets organisations engage directly with their market, manage risk and evolve.
A trusted identity foundation that allows organisations to engage directly with citizens, customers and partners. The focus is on outcomes: trust, resilience and scale. Technology is chosen to fit the business and its ecosystem.
Designing the right customer and partner identity platform
Microsoft External ID
Microsoft External ID provides a modern external identity capability within Microsoft Entra. It aligns external identities with the same policy, governance and risk control model used across Microsoft Entra.
We use External ID where it best supports the required outcomes:
- Lower risk through consistent identity controls and clear trust boundaries.
- Simpler operations by reducing identity fragmentation.
- Future readiness for AI enabled services and automation.
Design starts with business intent, not features. Identity decisions are made to support growth, resilience and regulatory confidence.
Azure AD B2C
Many organisations rely on Azure AD B2C for critical customer and partner journeys. Condatis supports these environments and improves security, reliability and operability where required. As Azure AD B2C moves towards end of life, we help organisations plan a transition to External ID that aligns with business outcomes and avoids unnecessary disruption.
B2C is often embedded in revenue generating systems. Rather than forcing change, we:
- Simplify and stabilise existing estates.
- Reduce accumulated risk and friction.
- Define a clear path to External ID when appropriate.
This protects current outcomes while keeping future options open.
Migration when the time is right
Customer identity is often a critical part of infrastructure and a direct driver of revenue. Change must be deliberate, well timed and low risk.
Azure AD B2C remains a strong platform for many organisations and continues to support critical customer and partner journeys today. With Azure AD B2C moving towards end of life, organisations are planning transitions to External ID in a way that aligns with their business outcomes, taking advantage of a more unified Entra model and closer alignment with their future architecture.
Condatis works with B2C customers to identify when this shift creates real value and how to approach it safely. Moves are planned, phased and aligned to business priorities, ensuring continuity while enabling progress.
Many organisations are actively considering Microsoft Entra as a strategic platform for customer and partner identity. Moving from other vendors is often driven by the desire for a more integrated, policy driven approach that aligns identity with the wider Microsoft ecosystem.
These programmes typically focus on simplification, improved security and long term consistency, using External ID where it best supports the target outcomes and future direction.
Regardless of the migration path, Condatis approaches identity change as a business change programme, not a technical swap. This ensures decisions are driven by outcomes, risk and operating impact.
The result is a controlled transition that maintains trust and aligns identity capability with where the organisation is heading.
Our approach
We design, deploy and operate Microsoft customer and partner identity platforms across their full lifecycle, from initial architecture through to day to day operation and continuous improvement.
We start with the desired business outcome, assess the current identity estate and design a path that balances risk, effort and timing.
Our credibility comes from experience. Condatis teams have designed and operated identity platforms that underpin revenue critical and citizen facing services, and we remain accountable from design through operation. Identity is treated as a living control plane, aligned to how the organisation operates and evolves.
Start the conversation
If you’re assessing how to govern agent identities as AI and automation accelerate, or want to understand how Microsoft Entra Agent ID fits into your wider identity strategy, we’d welcome a conversation.
Condatis works with organisations to define clear guardrails, establish accountability, and apply identity‑led governance that stands up to executive and regulatory scrutiny.
Contact us to discuss how identity can become your control plane for agents.
Get in touch
Protecting organisations, connecting people.
Condatis is your partner in Identity and Access Management