Customer Identity and Access Management
Build seamless and secure customer journeys.
We build modern, robust, and scalable Customer Identity and Access Management (CIAM) solutions to enable enterprises to attract and retain customers. Using Microsoft technology (Azure AD B2C) we remove friction and improve customer experience, providing a consistent and secure digital front door to your organisation.
Allow customers to sign-up and sign-in using existing external and social media accounts – which can act as initial identity providers to easily onboard new customers before potentially elevating them to access more restricted products and services.
Take control of customer journeys and apply your own business logic and security controls including the use of multi-factor authentication (MFA) to help protect your customers ‘personal data.
Integrate CRM platforms including Microsoft Dynamics 365 and Salesforce into your customer journeys.
Enable single-sign-on (SSO) to allow your customers to seamlessly access products and services across your organisation.
Meet regulatory commitments including Open Banking, Know Your Customer (KYC) and Anti-money laundering (AML).
You may wish to integrate with a customer relationship management (CRM) or customer loyalty database as the source of truth for your customer data.
We can configure Azure AD B2C to collect information from users during registration or profile editing, then hand that data off to a CRM. Then, during future authentication, Azure AD B2C can retrieve the data from the CRM and, if needed, include it as a part of the authentication token response it sends to your application.
Another increasingly populate user journey option we offer is Progressive Profiling. This allows customers complete transactions with minimal friction whilst gradually collecting more data to build a deeper profile for future sign-ins.
Your business must take advantage of modern authentication but has legacy and difficult to maintain SAML applications.
At Condatis we have the expertise and experience to help your organisation take advantage of modern authentication and with our Microsoft Azure AD B2C SAML Connector onboard your applications as-is to minimise the need for re-work.
We can integrate and enable:
- Access to SAML applications
- Azure AD B2C as a Service Provider
- Single Sign-On (SSO)
- Custom input and Customer claims
- Seamless, secure, personalised customer journeys
- Multifactor authentication
- Salesforce CRM into your customer journeys
Customer success stories
- A global engineering company
Following a number of workshops to illustrate the Microsoft Azure B2C feature set and design a high-level solution architecture we delivered a highly secure, abstracted authentication solution that facilitates quick and easy registration and login by users and has reduced their IT support burden.
- Nuffield Health
Nuffield Health can now develop a network of interconnected digital services with a fast, secure and scalable identity architecture ready for all transactions required in the future.
What are the next steps?
Get in touch with our team to discuss the next steps in improving the efficiency and security of your organisation. After you contact us, one of our experts will get back to you to learn more and understand your requirements.