Enterprise

Better customer acquisition, loyalty and repeat business by making identity central to your customer experience.

IAM for Enterprise

You need to engage with your customers 24/7, 365 days a year, offering services on computers, smartphones and in-store. You need to reliably identify your prospects and customers, so you can personalise services and make sure you advertise discounts or loyalty programmes they are eligible for. In parallel,  you need to safeguard usernames, passwords and any other PII against attacks and the consequent reputational damage.

To be able to do this, you need a resilient, always-on, secure identity platform that delivers seamless registrations and logins as part of a knockout customer experience. We have worked with global brands to deliver exactly that.

Web 3.0 is coming and driven by context. Digital identity gives your company the context to understand and meet your customers’ changing expectations.

Self sovereign identity for external identities Unlocking the potential of Self-Sovereign Identity Blog Previously, we shared the article ‘What is Self-Sovereign Identity (SSI) and why is it important?’ written by our expert Dr Elias Ekonomou. Additionally, Elias has also depicted what Buying a house with Self-Sovereign Identity would look like. Today, Elias kicks things up a notch and takes the discussion one step further by outlining four use… Continue Reading
crowd walking What is Self-Sovereign Identity (SSI) and why is it important? Blog It is hard to find people who love passwords, as they happen to be one of the greatest examples of opposing requirements: secure passwords cannot be remembered and cannot be written down. But there is good news: in 10 years, there will no longer be any passwords. How? Via other means of authentication, and sometimes… Continue Reading
authentication image OAuth 2.0 and OpenID Connect Explained (in Plain English) Blog Businesses typically rely on a best-of-breed collection of systems and applications hosted on premise and in the cloud. Although this allows them to better control and streamline operations, managing access and control can be a serious administrative burden. OAuth 2.0 and OpenID Connect technologies have been developed to help simplify secure authentication and authorisation between systems.… Continue Reading
What are Multi-Factor Authentication (MFA) and Single Sign On (SSO)? Blog … and how do you get the best of both worlds? Traditional passwords are a serious threat to IT security. People may reuse or share their logon details, and cyber criminals are busy trying to steal them. As your IT systems become more complex, authentication mechanisms become even more important. Multi-Factor Authentication (MFA) and Single… Continue Reading
Passwordless authentication: pros and cons Blog What will replace the password? And what are the benefits and pitfalls of doing so? Passwords are the last line of defence of many applications. Hated by users (who already have too many to remember) and systems administrators (who have to resolve login problems), almost no one would be sorry to see passwords disappear.  One estimate suggests that the average person… Continue Reading
User experience design Balancing Security and User Experience Blog With so much of modern business taking place online, IT security is a strategic priority. When it comes to customer-facing systems, balancing security and experience can be a challenge. By factoring user experience into early designs, you will avoid future problems that annoy – and potentially deter – your customers. Identity and authentication mechanisms can… Continue Reading
Photo of Elias Ekonomou - Architect Buying a house with Self-Sovereign Identity Blog Our family is moving to a new house: exciting times ahead! Buying a house involves a lot of paperwork, of which a substantial chunk is about identification and authentication. The new trend in Digital Identity is Self-Sovereign Identity (SSI): a solution for authentication that improves privacy whilst giving people control of their personal information and… Continue Reading
Phone login The new Azure AD B2C phone sign-in experience – what does it mean for your organisation? Blog Last month Microsoft announced that passwordless, phone-based sign-in and sign-up are now available (in public preview) for Azure Active Directory (AAD) B2C apps with custom policies. With phone authentication, your customers, staff and partners can register or authenticate for your applications with a one-time password (OTP) that is sent by SMS. They will not need… Continue Reading

Put digital identity at the center of your business to drive improvements, make savings and maximise returns

We can help you:

  • Balance user experience and risk, so your customers don’t see an intrusive identity experience but at the same time feel happy you’re keeping their data safe
  • Track and manage customer experience improvements, through A/B testing and rich analytics to help you understand how your customers actually use your platform
  • Reduce helpdesk calls, through an identity platform that helps customers self-serve when they get stuck (e.g., password recovery)
  • See a single view of the customer, through consistent, privacy-respecting user identification, so you can improve case management

Customer success stories

UK Hydrographic Office (UKHO) MGIA Customer Identity The Client The UK Hydrographic Office (UKHO) is a world-leading centre for hydrography, specialising in marine geospatial data that helps others to unlock a deeper understanding of the world’s oceans. Working with a wide range of partners, UKHO source, process and provide access to this data, ranging from seabed to surface. This is key to… See how we made the difference
World-leading maritime logistics provider The Client Our client is one of the world’s largest providers of integrated shipping services, providing broking, finance, support and research across all shipping and offshore sectors. The Challenge Our client has set six strategic objectives to create long-term sustainable value for its stakeholders. At the core of these objectives lies trust. To maintain trust,… See how we made the difference
Global engineering company The Client Our client is a global engineering, technical and business services organisation providing compliance, risk and technical consultancy services. Underpinning these services, our client owns and manages a number of IT support tools and systems, including an app that provides real-time information on the status of ships, helping companies remain compliant with regulatory requirements… See how we made the difference

Getting digital identity right provides a strong front door to your services

Getting identity right can help protect your services from fraudulent use and start to reduce the risk of an expensive and embarrassing customer data breach. We can help you get started.

What are the next steps?

Get in touch with our team to discuss the next steps in improving the efficiency and security of your organisation. After you contact us, one of our experts will get back to you to learn more and understand your requirements.