The Client
University College London, commonly known as UCL, is a leading public research university located in London, United Kingdom. Founded in 1826, UCL is the third oldest university in England. With a diverse and international student body, UCL offers a wide range of undergraduate and graduate programs across various disciplines, including sciences, humanities, law, engineering, and social sciences. UCL is committed to academic excellence, innovation, and social impact, and has produced numerous Nobel Prize winners, leaders in government and industry, and prominent academics and researchers. UCL receive around 140,000 applicants per year and need a solution to modernise their applicant user journey via implementation of Azure B2C tenancy for applicant account management. In this case study our solutions include: UCL, a leading educational institution, faced the challenge of managing applicant accounts efficiently and securely. Previously, applicant accounts were managed using a variety of legacy on-premises and in-house developed solutions. However, this setup did not allow for integration with UCL’s cloud-based identity platform or allow for a modern authentication experience for applicant-facing service like the Student Information platform and Accommodation Management application. The lack of integration hindered the migration of services to the cloud were an obstacle to the adoption of future platforms like Dynamics CRM. UCL needed a solution that would enable seamless applicant onboarding, leverage Microsoft Azure services, and provide a foundation for future customer identity use cases. To address the challenges, Condatis proposed implementing an Azure B2C tenancy to manage applicant accounts. The solution aimed to provide a quality applicant onboarding experience while leveraging the capabilities of the Microsoft Azure platform. The key objectives included enabling modern authentication including MFA and single sign-on capabilities for student services, introducing social federation options (such as Google, Apple ID, and Microsoft), and establishing a foundation for future use cases in the customer identity space. The solution Condatis proposed involved creating a registration flow for applicants, verifying applicant-provided data against student records using RESTful APIs, enabling self-service password management, managing account lifecycle, integrating with UCL’s Azure AD for access by the UCL Family (staff, students, and internal visitors), migrating existing applicant accounts from the on-premises directory to a B2C tenancy, and ensuring a consistent UCL experience through branding using the UCL Design system. The implementation of the proposed solution offered several benefits to UCL: Improved Applicant Experience: Enhanced Security and Compliance: Scalability and Future Readiness: Operational Efficiency: Explore our Higher Education Hub> to learn about digital identity solutions for universities. Please leave your details below to request a call-back from a specialist and we’ll get back to you.Highlights
The Challenge
The Solution
The Benefits
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