Long-term, ITIL-based service level agreements (SLA) and support for all the solutions we develop.
This support includes on-going maintenance and responding to requests under SLAs tailored to clients’ requirements, which are often flexed around their own internal capacity.
We have a managed help desk and can provide you with 24-hour support.
Cloud Support Services
We provide ITIL aligned support for our cloud based software solutions, through telephone and online support. A single point-of-contact service desk is available to meet and manage all queries. Trained staff resolve and manage calls, problems, service requests. Technical and engineering support is also available.
Our support includes on-going maintenance and responding to requests under service level agreements (SLAs) which are tailored to clients’ requirements, and are often flexed around our clients own internal capacity.
Our managed help desk can provide 24 hour support where required.
- State of the art multichannel support
- End to end incident, problem management and escalation
- Workflows that adhere to ITIL best practice
- Decreases support costs and downtime
- Enhances user satisfaction
- Transforms client servicing system for flexible environments